Responsibility | MQ | Customer | Notes |
|---|---|---|---|
Network Program Setup | |||
Maintain network processor certification and endpoint hosting | X | ||
Obtain network membership | X | ||
Define parameters of program | X | ||
Obtain network approval for program | X | "PIF" for Visa, "RPP" for Mastercard | |
Provide templates for Network BIN installation and Settlement paperwork | X | IQ for Visa; APW for Mastercard | |
Request BIN from network | X | ||
Ensure network billing parameters are established | X | "GMBS" for Visa | |
Define settlement reporting hierarchy | X | "SRE" for Visa, Not applicable for Mastercard | |
Establish network settlement account/process | X | "FTSRE" for Visa | |
Install BIN | X | X | Customer to ensure network BIN installation is complete |
Own ongoing network relationship | X | ||
Maintain network relationship in processor capacity | X | ||
Refine program definition for future iterations | X | ||
Generate and provide quarterly reports to networks (“operating reports”) | X | "QMR" for MasterCard, "operating certificates" for Visa | |
Exchange encryption keys with network | X | ||
Manage VAU (Visa Account Updater) and ABU (Account Billing Updater), if applicable | X | ||
Privacy & Compliance | |||
Adhere to applicable legal and compliance laws and regulations | X | ||
Adhere to applicable network regulations and mandates | X | Includes premium BIN or card product mandates enforced by the network (e.g., 24/7 card replacement, concierge services, minimum credit line offered, etc.) | |
Maintain PCI compliance | X | X | In Party’s respective roles under this Agreement |
Perform sanctions checking (including OFAC) | X | Program manager and bank are responsible for regulatory compliance | |
Perform PEP checking | X | Same as sanctions, program manager and bank are responsible for regulatory compliance | |
Perform consumer KYC/CIP | X | Program manager and bank are responsible for the consumer KYC/CIIP | |
Perform AML monitoring | X | Program manager and bank are responsible for regulatory compliance (e.g., BSA) | |
Perform fraud monitoring | X | ||
Maintain compliance with jurisdictional privacy regulations (e.g. GDPR, CCPA, etc.) | X | X | Customer is primarily responsible, but each party is responsible to the extent required with respect to the party’s specific role |
Environment Configuration | |||
Determine standard environment configurations | X | ||
Stand up dedicated production environment | X | ||
Enable SFTP for network files transfer. | X | X | SFTP must be hosted by either Customer or Issuing Bank |
Implement standard configurations in environment | X | Marqeta Powered customers have “Program Manager” access to provision Manage Accepted Countries, Card Products, MCCs, Velocity Controls, Funding Sources, Users, Cards | |
Create and configure card product | X | ||
Generate and provide sandbox credentials | X | ||
Generate and provide production credentials | X | ||
Provide configuration & development advisement | X | ||
Provide Gateway testing guidance | X | Empowers customer to validate Gateway JIT logic by proposing simulated transactions to be performed in sandbox with expected responses | |
Perform JIT Gateway certification | X | Marqeta runs scripts to test gateway responses and handling of informative notifications prior to program launch | |
Card Fulfillment | |||
Own relationship with card fulfillment provider | X | Vendor supported by Marqeta (Idemia, Perfect Plastics and Arroweye) | |
Maintain integration with card fulfillment provider to pass card order / personalization data and receive confirmation / response files | X | ||
Select profile for card fulfillment | X | If requested profile is not supported by Marqeta, additional scoping and cost may apply to develop and certify the card profile | |
Implement profile with card fulfillment provider | X | If requested profile is not supported by Marqeta, additional scoping and cost may apply to develop and certify the card profile | |
Define and submit card art for approval | X | ||
Create and submit card design proof for approval | X | ||
Submit new card package request to provider | X | Customer will be responsible for updating card product ID(s) with new package ID | |
Transmit data to card fulfillment provider for manufacturing | X | ||
Test cards when printed / manufactured | X | ||
Submit and manage card expedite requests | X | ||
Identify and resubmit file exceptions (e.g. rejects) | X | X | If customer needs to modify or reformat what has been submitted, this requires customer involvement for Marqeta to submit |
Manage card inventory | X | ||
Fraud Management | |||
Perform ongoing transaction monitoring, maintaining fraud alerts and rules | X | ||
File SARs (Suspicious Activity Reports) | X | ||
Suspend or close accounts suspected of fraud | X | ||
Dispute Management | |||
Provide tools and training on initiating and managing disputes | X | Marqeta will provide options to the program manager/customer to mark a transaction as disputed and make changes to the account like provisional credit, full credit, etc. (aka adjustment postings) | |
Mark transaction as disputed and perform account level changes | X | Customer is responsible for marking a transaction as disputed and kickoff the subsequent process at their end and making any changes to the credit account (like provisional credit, full credit, etc.) | |
Initiate disputes | X | ||
Manage chargebacks | X | If customer elects to use Marqeta's dispute management service, additional cost and agreements will apply | |
Core Processing | |||
Approve or decline transaction based on credit account data in the system of record | X | ||
Provide authorization detail with context and time to allow participation in approval/decline decision | X | ||
Approve or decline transactions via Network Stand in Processing (Network STiP) | X | ||
Approve or decline transactions via Marqeta Stand in Processing (Commando Mode) | X | ||
Approve or decline transaction via gateway response | X | ||
Set MCC/MID blocks as desired for control | X | ||
Set and/or update PIN | X | Note: Marqeta does not support PIN reveal, but PIN can be set prior to manufacturing and updated online | |
Set spend limits via velocity controls | X | Spend limits can be set by week/month/year or number of days on the MQ side, or any such limits can be set in the JIT gateway https://www.marqeta.com/api/guides/controlling-spending | |
Assess cardholder fees | X | Marqeta can pass through network FX to cardholder if desired (no markup) and acquiring fees, other fees would need to be defined on the Marqeta credit product/account level implemented- partner-side | |
Allow/block specific merchants | X | MCC/MID blocks may be set by Marqeta, alternatively they may be set in the JIT gateway logic https://www.marqeta.com/api/guides/controlling-spending | |
Facilitate direct deposits | X | Not available per issuing bank / Marqeta capability | |
Settlement & Reconciliation | |||
Fund network settlement account in partnership with issuing bank | X | Customer will determine amount required based on Marqeta data and settlement data from network | |
Provide information on consumer accounts, including updates for activities inside and outside Marqeta's platform that impact balances | X | Customer or program manager should update the account with financial activity (e.g., cash, checks, rewards, etc.) that are not done using Marqeta platform | |
Reconcile with network and issuing bank | X | Marqeta provides multiple data options, and customer reconciles to identify exceptions and validate amounts | |
Process and post network clearing files | X | Includes webhooks | |
Deliver agreed-upon network reports | X | Marqeta delivers network reports daily to Customer SFTP, which are limited to a set of supported options; other reports require scoping and may incur added cost | |
Support single currency settlement for program BIN | X | Multicurrency is not available | |
Settle with network in partnership with issuing bank | X | ||
Manage billing and invoice payment for vendors (KYC, card fulfillment, etc.) | X | ||
Support | |||
Provide support to end users | X | ||
Provide technical support for escalated issues | X | Marqeta provides support to customer, not to other users or partners unless escalated directly by customer | |
Resolve network file transmission/format issues | X | ||
Facilitate and confirm resolution of file transmission/format issues | X | Marqeta will update files as needed to retry, but coordination with network partners and tracking of effort should be managed by customer | |
Manage change requests for file formats | X | Customer must propose format changes; these may require scoping and incur additional cost | |
Provide data for external audits | X | ||
Digital Wallet & Tokenization | |||
Integrate with digital wallet provider APIs for push provisioning | X | Available on Google Pay and Apple Pay only | |
Integrate with Marqeta digital wallet APIs to provision and transition digital wallet tokens | X | Available on Google Pay and Apple Pay only | |
Enroll in tokenization with network | X | Example: For Visa, this includes Numerics, VCMM, VRM https://www.marqeta.com/api/guides/provisioning-digital-wallet-tokens | |
Execute agreements with digital wallet providers | X | X | In Party’s respective roles under this Agreement |
Maintain digital wallet certifications with network | X | Example: HCE and SecureElement | |
Secure approval from digital wallet providers | X | ||
Define step-up methods | X | Mastercard allows for call center exemption, but two methods are still required. i.e., sms and email OTP. | |
Support step-up authentication | X | ||
Provide implementation guides for push provisioning | X | Marqeta offers implementation guides for both the Marqeta APIs and wallet providers (Apple Pay and Google Pay) | |
Supply configurations impacting provisioning decisions | X | ||
Facilitate provisioning decisions based on configurations | X | ||
Generate and send required reporting to digital wallet providers | X | Reporting requirements defined in issuer/program manager agreements reached between Customer and the supporting digital wallet | |
Provide digital wallet test criteria | X | Marqeta provides test cases and criteria to Customer that fulfills Digital Wallet exit requirements for Launch |