API Chronicles Livestreams
UX showdown:
Who's winning the battle for customer experience supremacy?
Watch our livestream at 2pm UK time on 19th July to find out how banks and fintechs are faring in the ongoing battle to deliver the ultimate modern payments user journeys. The session promises to be engaging, informative and potentially challenging. It’s not to be missed.
Keynote
Remember when everyone was talking about how the pandemic had accelerated digital transformation across financial institutions, with traditional banks racing to adopt modern payment tools to remain competitive in the new contactless paradigm?
Those conversations all seem like a long time ago now and understandably have taken a backseat as the focus of financial services experts turned to the economic climate and market turbulence. However, that doesn’t mean innovation in the sector hasn’t continued apace.
Go to any industry gathering today and it quickly becomes clear that the appetite for digital transformation is as big as ever. But who is forging ahead and who is lagging behind? Where are the innovation hotspots? And what are the latest best practices in digital banking? Is it:
The adoption of artificial intelligence by customer services functions to speed up complaint and query handling?
The use of machine learning to tackle fraud quickly and minimise disruption to customer accounts when attacks happen?
The aggregation of multiple accounts to give customers a single overview of all their finances using open banking tools?
The use of notifications and authorisation controls to present relevant offers and advice to customers, strengthening loyalty and satisfaction?
What you’ll learn
Join your industry peers at Marqeta’s UX showdown: who’s winning the battle for customer experience supremacy? to learn:
Today’s most impressive products
What types of products are now at the cutting edge of financial services innovation and how they are shaping customer expectations
Design a banking innovation roadmap
What steps you need to take to ensure your user experience matches and exceeds that of your competitors
Open API techniques
How API technology has enabled the transformation of financial services and accelerated open banking propositions
Perfect Partners
Why banking is now all about the ecosystem and which players are most likely to support your innovation goals
UX showdown: did you know?
According to Zendesk’s Customer Experience Trends Report 2023, 62% of people agreed that personalised recommendations were better than general ones
The same report revealed that 77% of customers thought AI was useful for solving simple issues, while 63% of customers want human interaction for higher stakes tasks
89% of people surveyed by Insider Intelligence’s Mobile Banking Competitive Edge Study use mobile banking, rising to 97% among millennials
Meet your host and panellists
Jas Shah
Fintech Product Consultant, Bitsul
Featuring the following expert panel:
Marc O’Keefe
Director, Optima
Peter Ramsey
UX Consultant and Writer, Built for Mars
TBA
Coming soon
Reserve your seat
Part of Marqeta’s API Chronicles series, this livestream at 2pm UK time on 19th July is designed to bring you real stories about digital transformation journeys.
Expect to learn how your peers made their innovation decisions and what lessons were learnt when implementing their digital innovation strategy. We’ll also explore how these innovators are using APIs to build products faster, cooperate in a connected ecosystem and to deliver real-time experiences for customers.
Previous Livestreams
API Chronicles aims to bring together communities of visionaries and digital builders in a series of livestream events, blog content, and resources over the coming months.
We’ve written a blog answering this question in detail but in a nutshell, API Chronicles is a series of livestreams that are hosted by Marqeta and bring together experts and thought leaders to discuss a specific topic related to finance and payments. So far we’ve covered a range of topics from Greenfield banking to cards for young people.
Who should watch?
API Chronicles are great for anyone who’s interested in learning from successful innovators about different approaches to payments solutions. If you’d like to check out previous sessions please take a look at The Archive. If you want to suggest, or indeed feature in, a future livestream please get in touch via email at europe@marqeta.com.
Does it cost anything to watch?
The API Chronicles livestreams are free to view and watch again as many times as you wish after the event.
How will Marqeta use my registration data?
Your data is stored internally and we may, from time to time, send relevant news and information about the payments landscape. You can opt out of this if you prefer not to receive anything – and rest assured your details will not be shared with third parties without your express permission.
I have a question about API Chronicles that isn’t covered here.
The team at Marqeta is friendly and accessible. If you have a question about API Chronicles please contact us via email at europe@marqeta.com. and we’ll be happy to help.
