API Chronicles Livestreams

Confessions of a card innovator:

how critical relationships can make or break a modern payment product

Watch our livestream at 4pm GMT / 11am EST on 28 March and hear from seasoned innovators about how relationships are an indispensable aspect of building and launching a successful card programme.

Save your seat

Keynote

If you’re starting out on the card programme innovation journey, there are some mission-critical things you need to know. For example, your project is going to be hugely influenced by a range of cross-sector relationships with the likes of card schemes, issuer processors and so on. Getting these right is absolutely essential.

Thankfully, this is a topic we cover in our exciting new Confessions of a Card Innovator white paper. Because it’s not just about the functionality that a partner provides to your modern payment product. It’s about how they respond in a crisis and whether their values are closely aligned with yours. In short, you might be in the business of tech, but people still matter.

As Simon Bradley, board member at Accomplish and contributor to the Confessions white paper, argues - until a problem occurs, the relationship hasn’t really been tested. When it comes to collaboration, four things really matter:

If SLA clauses are being invoked, it’s likely that the partnership is in deep trouble. It’s much better to set expectations and understand capabilities before signing on the dotted line.

When problems occur, your tech provider should have a more-than-satisfactory approach to putting things right and work hard to protect your reputation.

Cultural alignment matters. Does a prospective partner have the same commitment to innovation as you? Think about your long-term vision and ask them questions about their appetite for new tech adoption to ensure they can support your roadmap.

With card programmes, it’s easy to become overwhelmed with the scale of relationships needed to make a product work. Do you have the capacity to handle all these relationships, or would it be better to use a programme manager who’ll take care of different ecosystem partners on your behalf?

What you’ll learn

Join your industry peers at Marqeta’s Confessions of a Card Innovator relationships edition livestream for insights on:

Solutions for success

How to choose ecosystem partners with the capabilities needed to support your vision

Designing a roadmap

The role of relationships in the development of your build, launch and iteration strategy

Open API techniques

Why partners with single integration open API platforms are essential to card innovation today

Values based collaboration

Who will have your interests at heart when it comes to accelerating innovation

Why and how relationships matter: did you know?

Different cultures have different approaches to building trust, according to research by Harvard Business Review. For example, North American and European cultures assume trustworthiness and test for openness, whereas in East Asian cultures rely on reputation and test for competence.

Social network analysis has previously shown that as much as 90 percent of the information that senior executives receive and take action on comes through informal networks, rather than formal reports or databases.

In this modular age, it’s essential to forge relationships with providers of API-powered technology. That’s because research has shown that firms using APIs experience significantly higher growth rates in market capitalization than those which do not adopt APIs.

Meet your host and panellists

Sofie Churchill

Enterprise Senior Customer Success Manager, Marqeta

Featuring the following expert panel:

Chris Holmes

Senior Vice President, KAE

Dante Siracusa

VP, Berkeley

Reserve your seat

Part of Marqeta’s API Chronicles series, this livestream at 4pm GMT/ 11am EST on 28 March is designed to bring you real stories about digital transformation journeys.

Expect to learn how your peers made their innovation decisions and what lessons were learnt when implementing their digital innovation strategy. We’ll also explore how these innovators are using APIs to build products faster, cooperate in a connected ecosystem and to deliver real-time experiences for customers.

Previous Livestreams

API Chronicles aims to bring together communities of visionaries and digital builders in a series of livestream events, blog content, and resources over the coming months.

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